Frequently Asked Questions
What are your shipping rates?
Our shipping rates vary depending on the location and the weight of the order. You can view the estimated shipping cost in your shopping cart before checking out.
How long does shipping take?
Shipping times vary depending on the destination. Generally, domestic orders are delivered within 3-5 business days, while international orders may take 7-14 business days. Please note that these are estimates and actual delivery times may vary.
Do you offer international shipping?
Yes, we ship to a variety of international locations. However, customers are responsible for any customs and import taxes that may apply.
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package.
Order and Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and bank transfers.
Is it safe to use my credit card on your website?
Absolutely! We use SSL security to ensure that your credit card information is 100% protected.
When will my card be charged?
Your card will be charged as soon as your order is accepted and processed.
I have a discount code. How do I use it?
After you’ve entered your items into your shopping cart, go to the checkout page. You’ll find a box where you can enter your discount code. Once you’ve entered the code, click “Apply” to see your new total.
Why was my payment declined?
Payments can be declined for a variety of reasons. Double-check that your card details and billing address were entered correctly, that you have sufficient funds and that your card has not expired. If everything looks correct and you are still experiencing problems, please contact your card issuer.
Are the products sold on Scentuelle authentic?
Yes, all our products are 100% authentic. We source our products directly from the brand or authorized distributors to ensure authenticity.
How can I find a specific product?
You can search for specific products by using the search bar at the top of our site. You can also browse our products by category or brand.
Are your products cruelty-free?
We carry many brands that are cruelty-free. Please check the product description for this information or filter products by the “Cruelty-Free” option.
Can I get samples?
We often include samples with orders as a thank you to our customers. However, the availability of samples is subject to supply and not guaranteed with every order.
How do I know which product is right for me?
We have a detailed description and list of ingredients for each product. If you need more help, our customer service team can provide personalized recommendations.
How can I find the best product for my skin type?
Each product on our site has a detailed description and ingredient list. If you need further help, we recommend consulting with a skincare professional or reaching out to our customer service team for guidance.
Still have questions? We‘re here to help!
For general inquiries or further information, please contact us at:
Our customer service team will respond to your query within 1–2 business day